Does Being Polite Get You Better Service

Respect

Customer service is commonly about the people who work at a visitor being polite to the customer. But how virtually the client existence polite to the employee? Exist nice and possibly you'll get nice dorsum.

And then, this article is from the perspective of the customer.

No doubt that a squeaky cycle gets the oil. For those that aren't familiar with this onetime saying, it basically means if you lot are loud plenty, you'll get noticed. To put it in business organization terms, if you lot feel you're non getting the customer service y'all think y'all deserve, stomp your feet upwardly and down and you might get what y'all desire. Sounds like a adept program, but there may exist a improve manner.

There is another old proverb: You lot'll grab more flies with dear than vinegar. Being nice to the people serving you may beget nice customer service in return. If you don't believe me, try it. It's the right thing to do anyway.

The catching flies with dearest concept comes to life in a couple of amazing examples I read about in an excellent article in Trendwatching.com Companies will reward you for being nice and polite to their people and the other customers around you.

Final yr McDonald'southward and Coca-Cola got together for a special promotion that rewarded diners for not using their cell phones. I don't mind someone using their phone in a public expanse if they are unimposing and respectful of others. The idea of rewarding a client for their good behavior intrigues me. The promotion encouraged customers to accept a "timeout" from talking, tweeting, Facebooking and texting. The longer y'all stayed in "timeout," the more points you receive. Participants could win prizes, including a free trip.

I can't vouch for the success of the app, merely the premise is sound. Simply the other day I was at the grocery shop and standing in the checkout lane. The person in front of me was on her phone. She was loud and showed little respect for the people effectually her; specifically the cashier who had to wait to catch the customer'southward attention to pay for her groceries.

In that same Trendwatching article, there was some other excellent example. La Petite Syrah, a French café, had a pricing policy based on politeness. The customers who were kind to the barista and used the give-and-take "please" were charged less than those who weren't and so polite. The two prices were posted on their bill of fare board. A cup of coffee for the polite customer price EUR 1.40 versus EUR 7. That'southward an 80% discount, just for being squeamish. Sign me upward for that i!

Here's the point of this commodity: Respect.

As a person, respect the people around you. As a client, respect the people you do concern with. They just may requite information technology back to you lot, and sometimes fifty-fifty more so. Dealing with someone having a bad mean solar day? Smiling. Be polite. Exist the squeamish customer that's easy to do business with, that potentially tin make that bad day a piddling better. Then, watch how you're treated.

Shep Hyken is a client service skillful, keynote speaker and New York Times bestselling business author. For information contact (314)692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs get to www.thecustomerfocus.com. Follow on Twitter: @Hyken